Terms & Conditions
Last Updated: February 5, 2026
1. Acceptance of Terms
By accessing or using CallingMate.com, you agree to be bound by these Terms of Service. If you do not agree, you may not use the service.
2. Description of Service
CallingMate provides an AI-powered voice receptionist service. You understand that the "receptionist" is an Artificial Intelligence and may occasionally make errors or misunderstand context.
3. Acceptable Use
You agree NOT to use CallingMate for:
- Unsolicited marketing calls (spam/robocalling).
- Harassment, threats, or illegal activities.
- Recording calls without proper consent required by your local laws.
We reserve the right to terminate any account found violating these rules immediately without refund.
4. Payments and Credits
- Subscriptions: Services are billed on a subscription basis.
- Usage Limits: Your plan includes a specific number of AI minutes. If you exceed this limit, your services may be paused until you upgrade or add credits.
- Refunds: Refunds are handled on a case-by-case basis. We generally do not offer refunds for partial months or unused minutes.
5. Disclaimer of Warranties
The service is provided "as is." CallingMate makes no guarantees that the AI will function perfectly, understand every accent, or be available 100% of the time. We are not responsible for lost business appointments due to AI error.
6. Limitation of Liability
To the maximum extent permitted by law, CallingMate shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use the service.
7. Governing Law
These terms shall be governed by the laws of the applicable jurisdiction, without regard to its conflict of law provisions.
Security & Privacy
We take the protection of your business data seriously. Review how we handle encryption, retention, and access management.
Access Control
Strict role-based access ensures only authorized team members can view logs and listen to call recordings.
Searchable History
Call summaries and transcripts are indexed for secure, easy retrieval without needing to listen to audio.
Business Rules
Control exactly what your AI receptionist can say with strict knowledge base constraints.
Data Retention
Configure retention policies to automatically delete call logs and recordings after a set period.
Encryption
All voice data and transcripts are encrypted at rest and in transit using industry-standard protocols.
Human Oversight
Optional human review workflows allow you to audit AI performance securely.
Security FAQs
Is my data shared with third parties?
No. Your business knowledge and call logs are strictly used to operate your AI receptionist. We do not sell your data.
Is CallingMate GDPR compliant?
We are designed to support GDPR compliance. You have full control to export or delete customer data upon request.
Where is data stored?
Data is hosted on secure, enterprise-grade cloud servers with robust physical and network security.
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